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shipping & returns

PROCESSING & DELIVERY TIMES

Orders are processed within 2–3 business days (excluding weekends and public holidays).
Once processed, delivery typically takes 3–10 business days, depending on the destination.

Deliveries are made Monday to Friday, between 9:00am and 5:00pm.

All orders are shipped via DHL on business days only.

SHIPPING POLICY

A signature is required upon delivery. Responsibility for the goods passes to you once delivery has been completed and signed for.

If you are unavailable at the time of delivery, the carrier will leave a notice with instructions to rearrange delivery or collect your parcel.

If you specify a recipient other than yourself (for example, a gift), you accept that a signature at the delivery address constitutes proof of delivery and transfer of responsibility in the same way.

We are unable to ship to PO Boxes or military addresses.

Ambas is not responsible for delays caused by customs procedures, force majeure events, or circumstances beyond our control.

SHIPPING COSTS & TRACKING

Shipping is charged at a flat rate up to 2kg. Prices may vary due to carrier fuel surcharges.

Express DHL Shipping

  • Italy: Mainland €10 (1–2 days) / Islands €15 (2–3 days)

  • EU: Mainland €21 (1–2 days) / Islands €25 (2–3 days)

  • USA: Mainland €30 (2–3 days) / Islands €35 (3–5 days)

  • Rest of the World: €40 (3–5 days)

Shipping costs are calculated automatically at checkout once the delivery address is entered.

All DHL shipments include tracking. You will receive a dispatch confirmation email with a tracking link once your order has shipped.

Please note: shipping costs do not include customs duties or taxes.

CUSTOMS & IMPORT DUTIES

Orders shipped outside the European Union may be subject to customs duties, taxes, tariffs, or import fees applied by local authorities. These charges are not included in the purchase price and are the responsibility of the recipient.

We are unable to estimate these charges in advance. Any applicable duties or taxes will be communicated by the courier or customs authorities once the shipment reaches its destination. Customs clearance procedures may affect delivery times.

If a customer refuses to pay the required customs charges and the shipment is returned, the customer will be responsible for all costs incurred, including return shipping, customs handling fees, re-entry duties, and Italian VAT (IVA) applied upon re-importation. These costs will be deducted from any refund. Refunds are issued only after returned goods have been received and processed.

For further information, please contact your local customs office.

RETURNS & EXCHANGES

If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of the original shipping date, in accordance with the conditions below.
This policy is offered in addition to your statutory consumer rights.

Return Conditions

  • Items must be returned unused, unworn, unwashed, and with all original tags attached

  • Items that are damaged, soiled, or altered may not be accepted and may be returned to the customer

  • Belts, dust bags, labels, and original packaging (where applicable) must be included

Sale items and swimwear are final sale and cannot be returned or exchanged unless faulty.

Customers are responsible for organizing and covering the cost of return shipping. We strongly recommend using a tracked service, as we are not responsible for lost returns.

EXCHANGES

We offer size exchanges only, subject to availability.
If you wish to exchange an item for a different style, please return it for a refund or store credit and place a new order separately.

FAULTY ITEMS

Items are considered faulty if received damaged or defective. Damage caused by normal wear and tear is not considered a fault.

If you receive a faulty item, please contact customerservice@ambas.it immediately.
Where possible, faulty items will be replaced with the same product and size. If a replacement is not available, a full refund will be issued.

HOW TO RETURN OR EXCHANGE

Before sending any return, please email customerservice@ambas.it and include:

  • Your order number

  • Items to be returned

  • Reason for return

  • For faulty items, a description of the issue

  • For size exchanges, the requested replacement size

Returns should be sent to:
AMBAS – XFactory Srl
Via 4 Novembre 149
00187 Rome, Italy
Delivery hours: 9:00–12:00 / 14:00–18:00

You will be notified by email once your return has been received and processed.

REFUNDS

Refunds are issued to the original payment method used for purchase.
Refunds are processed within 7 days after the returned items are received and approved.

Original shipping costs and return shipping costs are non-refundable, except in cases of faulty or incorrect items.

Customs duties and sales taxes are non-refundable through Ambas. Depending on your country, you may be able to reclaim these charges directly from your local customs authority or via a customs broker.

Please note that credit card refunds may take up to 10 business days to appear, depending on your bank’s processing times