Menu
0
0

Your Cart is Empty

shipping & returns

PROCESSING & DELIVERY TIMES

Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days. Delivery of orders will be between 9am to 5pm Monday to Friday.
All orders are shipped by DHL on business days (Monday to Friday) excluding public holidays.

SHIPPING POLICY

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not in when your parcel arrives, the carrier will leave a card telling you how to pick up your order or rearrange delivery.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery fulfillment by Ambas and transfer of responsibility in the same way.

We are unable to ship to PO Boxes and military addresses. Ambas is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

SHIPPING COSTS AND TRACKING

Shipping is charged on a flat rate basis up to 2kg. Prices may vary due to unexpected fuel increase.
Express DHL:
Italy: mainland 10€ (1 - 2 days), islands 15€ (2 - 3 days)
EU: mainland 21€ (1 - 2 days), islands 25€ (2 - 3 days)
USA: mainland 27€ (2 - 3 days), islands 30€ (3 - 5 days)
Rest of the world: mainland 35€ (3-5 days) 
Express delivery services are available for most of the countries that we ship to.
Once you have entered the delivery destination, shipping costs are calculated automatically at checkout page.
Tracking is available on all DHL Delivery services. You will receive a despatch confirmation email with a tracking link for your parcel so you can follow its journey.

CUSTOMS AND IMPORT DUTIES

With regard to deliveries requested in countries outside the European Union, such as Australia, Canada, South Korea, Japan, Singapore, Switzerland, UK, and USA any import customs fees will be borne by the recipient.

We are not aware of the amount of customs duties, which will be communicated to you by the courier once the shipment has reached its destination.

Customs policies and charges vary widely from country to country. We recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you. 

Orders shipped to countries outside of EU may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Ambas in order to receive a refund. Customers will be liable for all costs incurred if goods are refused and returned. Refunds will only be issued once return orders have been received.
Please contact your local customs office for more information regarding taxes and duties payable in your region.

 

RETURN/EXCHANGE POLICY

If you are not completely satisfied with your ambas online purchase, you may send it back to us for an exchange or a refund (this does not include Sale merchandise  and Swimwear which cannot be returned or exchanged unless faulty). All items are quality controlled and checked for any faults before they are dispatched to customers.
We recommended trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe. 
If you would like to have products sent back, you are responsible to organize pick-up and cover costs.
All sales are final unless item is defective, or does not match description, or fails to perform as described. This policy is offered in addition to your legal right. 
Should you receive an item that is not in perfect condition please contact us immediately.

RETURNS

  1. Should you receive an item that is not in perfect condition please contact us immediately • You must email customerservice@ambas.it prior to sending the return. 
  2. Items should be returned new, unused, and with all Ambas garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer
  3. Where provided, belts and any packaging such as labels, tags and dust bags should be included with your return.
  4. Sale merchandise is Final Sale. No exchanges or returns will be accepted.
  5. Swimwear merchandise is Final Sale. No exchanges or returns will be accepted.
  6. Returns may not be accepted if items are soiled, and may be sent back to the customer.
  7. Returns must be returned within 14 days of the original ship date and should be sent back with the copy of the purchase order.
  8. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
  9. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  10. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
  11. Customers will be liable for all costs incurred if goods are refused and returned.

FAULTY GOODS:

  1. Faulty goods: Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
  2. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced.
  3. For all faulty items outside of our Returns Policy, please contact customerservice@ambas.it
  4. Colours: We have made every effort to display as accurately as possible the colours of our products that appear on the ambas website shop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

HOW TO RETURN OR EXCHANGE

Email customerservice@ambas.it

  1. Write order number.
  2. Indicate items to be returned.
  3. Explain the reason why you want to send your item(s) back.
  4. If item is faulty, please provide reasons why.
  5. If you would like to exchange an item because the fit isn’t right, please advise the replacement size.
  6. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.
  7. Refund are credited back in the original payment method used (excluding shipping charges payed and handling charges).
  8. Please note, store credit is valid for one year from issue date.
  9. We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.
  10. Clients are responsible for return shipping costs. We recommend you choose a carrier that offers a tracked service. We are not responsible for lost merchandise.
  11. Please send back products to:  AMBAS -XFactory srl-, Via 4 Novembre 149, 00187 Rome, Italy and specify delivery hrs between 9-12/14-18.
  12. You will be notified by email once your return has been received and processed.
  13. If you have any questions please email customerservice@ambas.it

RECEIVING A REFUND

  1. Your refund will be credited to the original purchaser's payment method and will only include coverage of shipping costs for faulty items.
  2. Customs duties and sales taxes are non-refundable through Ambas. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
  3. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.