Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days. Delivery of orders will be between 9am to 5pm Monday to Friday.
All orders are shipped by DHL on business days (Monday to Friday) excluding public holidays.
Shipping is charged on a flat rate basis up to 2,5kg.
Italy: mainland 9€ (1 - 2 days), islands 12€ (2 - 3 days)
EU: mainland 20€ (1 - 2 days), islands 25€ (2 - 3 days)
USA: mainland 25€ (2 - 3 days), islands 30€ (3 - 5 days)
Rest of the world: mainland 30€ (3-5 days)
Express delivery services are available for most of the countries that we ship to.
Once you have entered the delivery destination, shipping costs are calculated automatically at checkout page.
Tracking is available on all DHL Delivery services. You will receive a despatch confirmation email with a tracking link for your parcel so you can follow its journey.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
Customs policies and charges vary widely from country to country. We recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
Orders shipped to countries outside of EU may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Ambas in order to receive a refund. Refunds will only be issued once return orders have been received.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
If you are not completely satisfied with your ambas online purchase, you may send it back to us for an exchange or a refund (this does not include Sale merchandise which is final and does not get exchanged and for hygiene reasons all swimwear cannot be returned or exchanged unless faulty). All items are quality controlled and checked for any faults before they are dispatched to customers.
We recommended trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
If you would like to have products sent back, you are responsible to organize pick-up and cover costs.
Should you receive an item that is not in perfect condition please contact us immediately.