FAQ

Yes, we ship worldwide. If you have any questions regarding shipping to your location, please contact us at customerservice@ambas.it and we will be happy to assist.

We accept Visa, Mastercard, and PayPal.

All prices are listed in Euro (€), regardless of your location

Orders are processed within 2–3 business days. Once dispatched, delivery times vary depending on destination and customs clearance procedures. You will receive a shipping confirmation email once your order has been sent.

Once your order is dispatched, you will receive an email containing your tracking number. For further assistance, please contact customerservice@ambas.it.

Yes. Orders shipped outside the European Union may be subject to customs duties, taxes, or import tariffs, determined by your local customs authority. These charges are the responsibility of the recipient and are not included in your purchase price.

Please note that customs duties, taxes, and tariffs are non-refundable through Ambas.

No. You may check out as a guest without creating an account. Creating an account allows you to store your details for faster checkout in the future.

No. Deliveries are made Monday to Friday, excluding public holidays.

Once an order has been submitted, it cannot be changed or cancelled.

Yes, eligible items may be returned for a refund, excluding original shipping costs, provided they are unworn, unused, and in original condition.

Returns are subject to our Shipping & Returns policy.

Please note:

• Sale items and swimwear are final sale unless faulty
  
• Return shipping costs are the responsibility of the custom

Refunds are processed within 7 days after returned items have been received and approved. You will receive an email confirmation once your refund has been issued.

Please allow additional time for your bank or card issuer to process the refund

Some items may be restocked. If you register for a back-in-stock notification on the product page, you will receive an email with an estimated restock date and a confirmation once the item ships.

Cold hand wash using mild soap. Do not soak or bleach.

Do not tumble dry, iron, or dry clean. Drip dry in the shade — direct sunlight may cause damage.

Avoid contact with chlorine, spa water, tanning products, sunscreen, oils, and rough surfaces.